Step 4 of 4 · Maintain
Keep it working,
as the business evolves.
Our commitment extends beyond deployment. We provide continuous monitoring, optimisation, governance oversight and ongoing training, so your AI stays safe, consistent and effective, and your team keeps progressing toward more advanced, AI-powered ways of working.
Always-on
support, optimisation and governance as your AI matures
Trusted by teams across Aotearoa & Australia
What it involves
Beyond go-live,
always improving.
Continuous optimisation
We monitor and tune performance after launch. AI compounds when it is actively managed, not left to drift.
Governance oversight
Regular governance reviews keep your policies, guardrails and responsible-AI practices current as tools and rules change.
Workflow & template upkeep
As your processes, tools and tone evolve, we update the workflows, prompts and templates so they keep working.
Onboarding people & teams
Bring new staff and new departments up to speed, applying your established AI-assisted ways of working.
Ongoing training & support
Support sessions and drop-in time keep capability building and confidence high across the organisation.
Ongoing support
Two ways to be
supported.
Essentials
Light-touch, steady support.
- ✓Monthly support sessions
- ✓Portal ticket support
- ✓Security and patch alerts
- ✓Quarterly workflow check
- ✓Drop-in sessions
Enabled
Hands-on, always improving.
- ✓More frequent support sessions
- ✓Unlimited portal ticket support
- ✓Monthly workflow and template review
- ✓Quarterly governance review
- ✓More drop-in sessions
Support is tailored to your deployed AI and scoped per engagement. Ad-hoc support is also available for one-off updates, onboarding and governance changes.
The pathway
Maintain is how it
keeps paying off.
01
Learn
Build shared understanding before strategy or spend.
Go to Learn →
02
Plan
Map the roadmap. Prioritise opportunities and set governance.
Go to Plan →
03
Build
Execute with confidence. Embedded alongside your team.
Go to Build →
04
Maintain
Optimise, govern and support so AI stays effective and keeps improving.
Already live with AI?
Let's talk about keeping it optimised, governed and improving.
FAQ
What does ongoing support include?
Continuous monitoring and optimisation, governance reviews, workflow and template updates, onboarding for new people and teams, and regular support and drop-in sessions.
Is a support package required?
No. Support is optional and tailored to your deployed AI. Many teams start with a light-touch package and scale up as their AI matures.
Can you help us progress from AI-assisted to AI-powered?
Yes. Maintain keeps Level 1 well embedded and creates the readiness to move into more advanced automation and AI-powered ways of working when you are ready.
How is it priced?
Support is scoped per engagement based on your AI environment. Ad-hoc support is also available for one-off updates and changes.